How customer journey mapping can help you nail your marketing
Tools & Resources
Key learnings
- A customer journey map is a visualisation of the actions a customer takes – and the thoughts and objections they have – on their way to completing a key action
- Customer journey mapping is an effective way of discovering how your customers find and interact with your brand
- Customer journey mapping empowers you to make data-based decisions that can have a huge impact on your business’s bottom line
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